Frequently Asked Questions

All products are priced in US Dollars ($ USD). Customers located outside of the United States will see a total amount charged on their bank statement in the default currency their bank deals in. The difference between USD order total and the amount charged on your bank statement is due to currency conversion from your financial institution.

From china.

After you place the order and complete the payment, we usually ship your order within 3 working days, and at the latest within 5 days. There may be delays during holidays or special circumstances.

To track your package, just find your shipping confirmation email from us and click Track Package. When your package has shipped you will receive an automated email containing a tracking number. Can’t find the tracking email? Create an account on https://protoolsworld.com/ using the email linked to your order. Visit the “My Accounts” page and click on the order number that you wish to track. Orders that have shipped will have an order status of “Completed” and the tracking number will be listed under “Shipping Details.” If your order does not appear in your account after creating one, please email info@protoolsworld.com for assistance. You can also click on the “Orders Tracking” menu on our website or open the URL https://protoolsworld.com/orders-tracking/ Paste your order number into the search box and click the ‘Track’ button

Please visit our Returns & Refunds Policy page for more information.

Yes, We ship to most countries. We have been shipping worldwide and we ship Internationally daily! We offer standard international shipping to most countries.